Role-scoped speed-dial and transfer lists, embedded in your dialer and kept in sync with your CRM and directory. Sales sees sales. Collections sees collections. New hires get the right list on day one.
Built for outbound and blended floors of 200 to 2,000+ seats, run by contact center ops, WFM, and the dialer admins who keep transfer lists current. About one in five calls ends in a transfer, and a misrouted one is a quiet drag on first-call resolution and handle time.
The same install, two roles. Two completely different lists.
When an agent can't find the right party, the call gets parked, bounced, or sent to a dead extension. The caller repeats themselves, handle time climbs, and first-call resolution drops. Most floors keep the numbers behind those transfers in one of these, and none of them scale past a few teams.
Someone owns it. They leave. Numbers go stale. Agents pin the wrong tab. Half the team is dialing a disconnected line.
One flat list for everyone. No way to scope by team, campaign, or shift. New hires get the same dump as senior agents.
The numbers that actually matter aren't written down anywhere. They live in Slack DMs and on monitors. A new hire's first week is a scavenger hunt.
Built by an intern three years ago. No one owns it. The database lives on someone's old laptop. Updates require a ticket.
Six pieces, one install. Modify like code.
The same shape whether we install it for you or you do it yourself.
Drop @quickflo/role-based-speed-dials into your org. Workflows, data stores, and admin UI come pre-wired.
CRM, HRIS, internal directory, a CSV. QuickFlo syncs them on a schedule or in response to events. Adds, removes, and updates flow through automatically.
Define which roles see which speed dial groups. Map your existing teams, campaigns, or org-chart structure. No new directory to maintain.
Request speed dials for the logged-in agent like any API call. Embed in your existing dialer, or have us build the UI panel for you.
Sales sees sales. Collections sees collections. New hires get the right list on day one. No more shared spreadsheets to wrangle.
The reason most directories rot is that a person owns them. This one is enforced and kept current by the same engine that runs the rest of your automation.
Role access is enforced in the workflow, so the endpoint only ever returns the numbers an agent's role allows. An agent can't reach another team's lines by poking at the UI. The same model runs across multiple orgs and roles.
Contacts and roles pull from your CRM, HRIS, or IdP through the connections layer. Adds, removals, and role changes flow through automatically, and every change is written to an audit table. No one keeps a spreadsheet alive.
A usage dashboard reads straight from the built-in data store: which numbers get dialed, by whom, how often. Retire dead entries before they become the next bit of tribal knowledge. No external BI tool to stand up.
@quickflo/role-based-speed-dials into your orgBook a call. Tell us your dialer and how your teams are structured. We'll show you what an install looks like.